Head of Customer Success

Description
Our client – Travelnest, a fast-growing short-term rental platform – seeks a Head of Customer Success to lead a remote team focused on improving host and guest satisfaction globally.

About the Role
You will develop customer success strategies, build scalable support processes, and collaborate with product and sales teams to enhance the customer journey.

Key Responsibilities

• Lead and coach a remote customer success team.

• Design KPIs and feedback loops to drive continuous improvement.

• Collaborate cross-functionally to resolve escalations and identify product improvements.

Requirements

• 5+ years in customer success leadership, SaaS or travel industry preferred.

• Experience managing remote teams.

• Excellent communication and problem-solving skills.

Benefits

• Fully remote role with flexible hours.

• Competitive salary and performance bonuses.

• Opportunity to shape a fast-paced startup culture.